ShippingWe ship internationally from the Mexico, tracked and signed where possible and most of our products go out the same week we receive the order. Please be so kind and always add a phone number to your address as we often use a courier service to ensure delivery can be door to door.
Import duties Be aware that depending on your countries laws, there can be an additional fee due on receiving your order. We ship from the Mexico and for exported items we do not charge any value added tax but are required by law to supply a commercial invoice declaring the value of your order. On import to your country, this invoice is used to calculate any import tax and duties. Should you need any help or have questions, please get in touch with us so we can work out a solution for you.
Shipping timesWe ship most of our products the same week we recieve the order. There can be exceptions during high demand periods (Black Friday, Christmas, etc) but we will keep you up to date with status emails. Please email us with your order number if your package has not arrived on time or has gone missing so we can help by either sending a replacement or a full refund.
Delivery timesDelivery times may vary depending on your country. Shipping times to North America (US, Canada) may take up to 2 weeks, but this times depend upon each country customs. Delivery times for Europe take around from 2 to 3 weeks, with up to 4 weeks for Italy (this country has the slowest customs time we have register).Delivery times for Asia take from 4 to 6 weeks. This times may vary due customs of each country.
Tracking infoMexpost (Servicio Postal Méxicano) offers certified delivery with tracking info. This service, while being low cost, and extremely reliable. offers limited tracking info, as one of the motives to keep cost low. While other express services (DHL, FEDEX) offer highly detail info, their cost is much higher.Please consider this, when seeking for further information about your order. We have access to the same information regarding tracking than you, How ever if special help its needed feel free to contact us.We make our best effort to reply all tracking info emails, how ever we make take longer than expect to get back to you do to volume of orders.At last while Mexpost (Servicio Postal Méxicano) has a spanish webpage, you can use your browser translate option to deliver the info in any language need it.
Shipping costsWe try to keep the shipping costs as low as possible and for all shipments we use Mexpost (Servicio Postal Méxicano) which is by far the cheapest and most reliable option.